/* ============================================================
   DISHOILA ENGINEERING — SUPPORT PORTAL
   Loads on top of tokens.css + style.css. Portal-only layout:
   auth screens, dashboard shell, tickets, knowledge base.
   ============================================================ */

.support-body { background: var(--vanta); min-height: 100vh; }
[hidden] { display: none !important; }

/* ---------- Shared portal bits ---------- */
.badge { display: inline-flex; align-items: center; gap: 0.4rem; font-family: var(--font-ui); font-size: 0.78rem; letter-spacing: 0.06em; text-transform: uppercase; padding: 0.28rem 0.7rem; border-radius: var(--r-pill); border: 1px solid currentColor; }
.badge::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
/* priority */
.badge--low { color: var(--steel-soft); }
.badge--medium { color: var(--gold-dim); }
.badge--high { color: var(--gold-text); }
.badge--critical { color: #D08A6A; }
/* status */
.badge--pending { color: #8A8A85; }
.badge--open { color: #7FA0B8; }
.badge--assigned { color: var(--gold-text); }
.badge--resolved { color: #7FA37E; }
.badge--closed { color: #6C6C68; }

.panel { background: var(--graphite-2); border: 1px solid var(--graphite-line); border-radius: var(--r-lg); padding: clamp(1.4rem, 2.5vw, 2rem); }
.panel__head { display: flex; align-items: center; justify-content: space-between; margin-bottom: 1.4rem; gap: 1rem; }
.panel__title { font-family: var(--font-display); font-size: 1.35rem; color: var(--white); font-weight: var(--w-body); }
.muted { color: var(--steel-soft); }
.tiny { font-size: var(--fs-xs); }

/* ============================================================
   AUTH SCREENS
   ============================================================ */
.auth { min-height: 100vh; display: grid; grid-template-columns: 1.05fr 1fr; }
.auth__brand { position: relative; overflow: hidden; padding: clamp(2.5rem, 5vw, 4.5rem); display: flex; flex-direction: column; justify-content: space-between; background: #070707; border-right: 1px solid var(--graphite-line); }
.auth__grid { position: absolute; inset: 0; opacity: 0.5; pointer-events: none; background-image: linear-gradient(var(--gold-faint) 1px, transparent 1px), linear-gradient(90deg, var(--gold-faint) 1px, transparent 1px); background-size: 110px 110px; mask-image: radial-gradient(circle at 25% 30%, #000, transparent 62%); }
.auth__brand > * { position: relative; z-index: 2; }
.auth__brand .brand { margin-bottom: 2rem; }
.auth__pitch h2 { font-family: var(--font-display); font-size: clamp(2rem, 3vw, 2.8rem); color: var(--white); font-weight: var(--w-display); max-width: 16ch; line-height: 1.1; }
.auth__pitch p { color: var(--steel-soft); margin-top: 1.4rem; max-width: 42ch; }
.auth__points { display: grid; gap: 1rem; margin-top: 2.2rem; }
.auth__point { display: flex; gap: 0.8rem; align-items: flex-start; color: var(--steel-soft); font-size: var(--fs-small); }
.auth__point i { color: var(--gold-dim); margin-top: 6px; font-size: 0.6em; }
.auth__legal { font-size: var(--fs-xs); color: var(--steel); }
.auth__legal a { color: var(--gold-text); }

.auth__panel { display: grid; place-items: center; padding: clamp(2rem, 5vw, 4rem) var(--gutter); background: var(--graphite); }
.auth__card { max-width: 440px; width: 100%; }
.auth__card h1 { font-family: var(--font-display); font-size: 2rem; color: var(--white); font-weight: var(--w-display); }
.auth__card > p.muted { margin: 0.5rem 0 2rem; }
.auth-form { display: grid; gap: 1.1rem; }
.auth-form .form-field { gap: 0.45rem; }
.auth-form .row { display: flex; align-items: center; justify-content: space-between; gap: 1rem; font-size: var(--fs-small); }
.auth-form .row a { color: var(--gold-text); }
.check { display: inline-flex; align-items: center; gap: 0.55rem; color: var(--steel-soft); font-size: var(--fs-small); cursor: pointer; }
.check input { accent-color: var(--gold); width: 16px; height: 16px; }
.auth__switch { margin-top: 1.8rem; color: var(--steel-soft); font-size: var(--fs-small); text-align: center; }
.auth__switch button { color: var(--gold-text); font-family: var(--font-ui); }
.auth__notice { border: 1px solid var(--gold-line); background: var(--gold-faint); border-radius: var(--r-md); padding: 1rem 1.2rem; color: var(--gold-bright); font-size: var(--fs-small); margin-bottom: 1.4rem; }
@media (max-width: 880px){ .auth { grid-template-columns: 1fr; } .auth__brand { display: none; } }

/* ============================================================
   APP SHELL
   ============================================================ */
.app { display: grid; grid-template-columns: 264px 1fr; min-height: 100vh; }
.sidebar { background: #080808; border-right: 1px solid var(--graphite-line); display: flex; flex-direction: column; padding: 1.6rem 1.1rem; position: sticky; top: 0; height: 100vh; }
.sidebar__brand { display: flex; align-items: center; gap: 0.75rem; padding: 0.4rem 0.6rem 1.6rem; margin-bottom: 0.6rem; border-bottom: 1px solid var(--graphite-line); }
.sidebar__nav { display: grid; gap: 0.2rem; margin-top: 0.8rem; }
.sidebar__label { font-family: var(--font-ui); font-size: 0.7rem; letter-spacing: 0.2em; text-transform: uppercase; color: var(--steel); padding: 1.2rem 0.7rem 0.5rem; }
.side-link { display: flex; align-items: center; gap: 0.9rem; padding: 0.75rem 0.8rem; border-radius: var(--r-sm); color: var(--steel-soft); font-family: var(--font-ui); font-size: 1.02rem; transition: color var(--dur-fast), background var(--dur-fast); }
.side-link i { width: 20px; text-align: center; color: var(--steel); transition: color var(--dur-fast); font-size: 0.95em; }
.side-link:hover { color: var(--white); background: var(--graphite-2); }
.side-link.is-active { color: var(--gold-bright); background: var(--gold-faint); }
.side-link.is-active i { color: var(--gold-text); }
.sidebar__foot { margin-top: auto; padding-top: 1rem; border-top: 1px solid var(--graphite-line); }

.app-main { display: flex; flex-direction: column; min-width: 0; }
.app-topbar { height: 76px; border-bottom: 1px solid var(--graphite-line); display: flex; align-items: center; justify-content: space-between; padding: 0 clamp(1.2rem, 3vw, 2.4rem); position: sticky; top: 0; background: rgba(10,10,10,0.82); backdrop-filter: blur(12px); z-index: 40; gap: 1rem; }
.app-topbar__title { font-family: var(--font-display); font-size: 1.6rem; color: var(--white); font-weight: var(--w-body); }
.app-topbar__actions { display: flex; align-items: center; gap: 0.6rem; }
.icon-btn { position: relative; width: 44px; height: 44px; border-radius: var(--r-sm); border: 1px solid var(--graphite-line); display: grid; place-items: center; color: var(--steel-soft); transition: color var(--dur-fast), border-color var(--dur-fast); }
.icon-btn:hover { color: var(--gold-text); border-color: var(--gold-line); }
.icon-btn__dot { position: absolute; top: 9px; right: 10px; width: 7px; height: 7px; border-radius: 50%; background: var(--gold); border: 2px solid #0a0a0a; }
.user-chip { display: flex; align-items: center; gap: 0.7rem; padding: 0.35rem 0.35rem 0.35rem 0.9rem; border: 1px solid var(--graphite-line); border-radius: var(--r-pill); }
.user-chip__name { font-size: var(--fs-small); color: var(--text-on-dark); }
.avatar { width: 34px; height: 34px; border-radius: 50%; background: var(--gold-faint); border: 1px solid var(--gold-line); display: grid; place-items: center; font-family: var(--font-display); color: var(--gold-text); font-size: 1rem; flex: none; }
.burger-side { display: none; }
.app-scrim { display: none; }

.app-content { padding: clamp(1.4rem, 3vw, 2.6rem); }
.view { display: none; }
.view.is-active { display: block; animation: fadeUp 0.4s var(--ease-out); }
@keyframes fadeUp { from { opacity: 0; transform: translateY(10px); } to { opacity: 1; transform: none; } }

/* Notifications dropdown */
.notif { position: absolute; top: 64px; right: clamp(1.2rem,3vw,2.4rem); width: min(360px, 90vw); background: var(--graphite); border: 1px solid var(--graphite-line); border-radius: var(--r-md); box-shadow: var(--shadow-lg); z-index: 45; overflow: hidden; }
.notif__head { padding: 1rem 1.2rem; border-bottom: 1px solid var(--graphite-line); font-family: var(--font-display); color: var(--white); }
.notif__item { display: flex; gap: 0.9rem; padding: 0.9rem 1.2rem; border-bottom: 1px solid var(--graphite-line); }
.notif__item i { color: var(--gold-dim); margin-top: 3px; }
.notif__item p { font-size: var(--fs-small); color: var(--text-on-dark); }
.notif__item span { font-size: var(--fs-xs); color: var(--steel); }

/* ============================================================
   DASHBOARD
   ============================================================ */
.stat-cards { display: grid; grid-template-columns: repeat(4, 1fr); gap: clamp(1rem, 2vw, 1.4rem); margin-bottom: clamp(1.2rem, 2.5vw, 1.8rem); }
.stat-card { background: var(--graphite-2); border: 1px solid var(--graphite-line); border-radius: var(--r-lg); padding: 1.4rem 1.5rem; }
.stat-card__top { display: flex; align-items: center; justify-content: space-between; }
.stat-card__ic { width: 40px; height: 40px; border-radius: 10px; display: grid; place-items: center; color: var(--gold-dim); border: 1px solid var(--gold-line); }
.stat-card__num { font-family: var(--font-display); font-size: 2.6rem; color: var(--white); line-height: 1; margin-top: 1rem; }
.stat-card__label { color: var(--steel); font-size: var(--fs-xs); letter-spacing: 0.14em; text-transform: uppercase; margin-top: 0.6rem; }
@media (max-width: 1000px){ .stat-cards { grid-template-columns: repeat(2, 1fr); } }
@media (max-width: 520px){ .stat-cards { grid-template-columns: 1fr; } }

.dash-grid { display: grid; grid-template-columns: 1.5fr 1fr; gap: clamp(1.2rem, 2.5vw, 1.8rem); margin-bottom: clamp(1.2rem, 2.5vw, 1.8rem); }
@media (max-width: 960px){ .dash-grid { grid-template-columns: 1fr; } }

/* Donut */
.donut-wrap { display: flex; align-items: center; gap: 1.6rem; flex-wrap: wrap; }
.donut { width: 168px; height: 168px; flex: none; }
.donut__center { font-family: var(--font-display); }
.legend { display: grid; gap: 0.7rem; }
.legend li { display: flex; align-items: center; gap: 0.7rem; font-size: var(--fs-small); color: var(--steel-soft); }
.legend .dot { width: 10px; height: 10px; border-radius: 3px; flex: none; }
.legend b { color: var(--white); font-family: var(--font-display); font-weight: var(--w-body); margin-left: auto; }

/* Bars */
.bars { display: grid; gap: 0.9rem; }
.bar-row { display: grid; grid-template-columns: 92px 1fr 34px; align-items: center; gap: 0.9rem; }
.bar-row__label { font-size: var(--fs-small); color: var(--steel-soft); }
.bar-track { height: 8px; background: var(--graphite-line); border-radius: var(--r-pill); overflow: hidden; }
.bar-fill { height: 100%; background: var(--grad-gold); border-radius: var(--r-pill); width: 0; transition: width 1s var(--ease-out); }
.bar-row__val { font-family: var(--font-display); color: var(--white); text-align: right; }

/* Activity */
.activity { display: grid; gap: 0; }
.activity__item { display: flex; gap: 1rem; padding: 0.9rem 0; border-bottom: 1px solid var(--graphite-line); }
.activity__item:last-child { border-bottom: 0; }
.activity__ic { width: 34px; height: 34px; border-radius: 50%; border: 1px solid var(--graphite-line); display: grid; place-items: center; color: var(--gold-dim); flex: none; font-size: 0.8em; }
.activity__item p { font-size: var(--fs-small); color: var(--text-on-dark); }
.activity__item span { font-size: var(--fs-xs); color: var(--steel); }

/* ============================================================
   TICKETS
   ============================================================ */
.toolbar { display: flex; align-items: center; justify-content: space-between; gap: 1rem; margin-bottom: 1.6rem; flex-wrap: wrap; }
.seg { display: inline-flex; gap: 0.2rem; border: 1px solid var(--graphite-line); border-radius: var(--r-pill); padding: 0.25rem; flex-wrap: wrap; }
.seg button { font-family: var(--font-ui); font-size: var(--fs-small); padding: 0.45rem 1.1rem; border-radius: var(--r-pill); color: var(--steel-soft); }
.seg button.is-active { background: var(--gold-faint); color: var(--gold-bright); }

.ticket-list { display: grid; }
.ticket-row { display: grid; grid-template-columns: 90px 1fr 130px 120px 120px; align-items: center; gap: 1rem; padding: 1.1rem 1rem; border-top: 1px solid var(--graphite-line); cursor: pointer; transition: background var(--dur-fast); border-radius: var(--r-sm); }
.ticket-list .ticket-row:last-child { border-bottom: 1px solid var(--graphite-line); }
.ticket-row:hover { background: var(--graphite-2); }
.ticket-row.is-hidden { display: none; }
.ticket-row__id { font-family: var(--font-display); color: var(--gold-dim); }
.ticket-row__subj { min-width: 0; }
.ticket-row__subj b { display: block; font-family: var(--font-display); font-size: 1.15rem; color: var(--white); font-weight: var(--w-body); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ticket-row__subj span { font-size: var(--fs-xs); color: var(--steel); }
.ticket-row__cat { font-size: var(--fs-small); color: var(--steel-soft); }
.ticket-row__date { font-size: var(--fs-small); color: var(--steel); }
.ticket-empty { text-align: center; padding: 4rem 1rem; color: var(--steel); }
@media (max-width: 860px){ .ticket-row { grid-template-columns: 1fr auto; grid-template-areas: "subj status" "meta prio"; }
  .ticket-row__id, .ticket-row__cat { display: none; } .ticket-row__subj { grid-area: subj; } }

/* Create ticket */
.file-drop { border: 1px dashed var(--graphite-line); border-radius: var(--r-md); padding: 2rem; text-align: center; color: var(--steel-soft); transition: border-color var(--dur); cursor: pointer; }
.file-drop:hover { border-color: var(--gold-line); }
.file-drop i { font-size: 1.6rem; color: var(--gold-dim); }
.file-drop p { margin-top: 0.7rem; font-size: var(--fs-small); }
.file-drop .tiny { color: var(--steel); }
.file-list { display: grid; gap: 0.5rem; margin-top: 1rem; }
.file-list li { display: flex; align-items: center; gap: 0.7rem; font-size: var(--fs-small); color: var(--text-on-dark); padding: 0.5rem 0.8rem; border: 1px solid var(--graphite-line); border-radius: var(--r-sm); }
.file-list i { color: var(--gold-dim); }

/* Ticket detail */
.ticket-detail__head { display: flex; align-items: flex-start; justify-content: space-between; gap: 1.4rem; flex-wrap: wrap; margin-bottom: 1.8rem; }
.ticket-detail__head h2 { font-family: var(--font-display); font-size: 2rem; color: var(--white); font-weight: var(--w-display); }
.ticket-detail__meta { display: flex; gap: 1.4rem; flex-wrap: wrap; margin-top: 0.7rem; color: var(--steel); font-size: var(--fs-small); }
.detail-grid { display: grid; grid-template-columns: 1fr 300px; gap: clamp(1.4rem, 3vw, 2rem); align-items: start; }
@media (max-width: 900px){ .detail-grid { grid-template-columns: 1fr; } }

.timeline { display: grid; gap: 0; }
.tl { display: grid; grid-template-columns: 22px 1fr; gap: 0.9rem; }
.tl__dot { position: relative; }
.tl__dot::before { content: ""; width: 11px; height: 11px; border-radius: 50%; border: 2px solid var(--gold-dim); background: var(--graphite); position: absolute; top: 4px; left: 4px; }
.tl:not(:last-child) .tl__dot::after { content: ""; position: absolute; top: 16px; bottom: -6px; left: 9px; width: 1px; background: var(--graphite-line); }
.tl__body { padding-bottom: 1.4rem; }
.tl__body b { font-family: var(--font-display); font-weight: var(--w-body); color: var(--white); }
.tl__body span { display: block; font-size: var(--fs-xs); color: var(--steel); margin-top: 0.2rem; }

.thread { display: grid; gap: 1.1rem; margin: 1.6rem 0; }
.msg { display: flex; gap: 0.9rem; max-width: 88%; }
.msg__av { width: 38px; height: 38px; border-radius: 50%; flex: none; display: grid; place-items: center; font-family: var(--font-display); font-size: 0.95rem; }
.msg__bubble { border-radius: var(--r-md); padding: 0.9rem 1.1rem; font-size: var(--fs-small); }
.msg__meta { font-size: var(--fs-xs); color: var(--steel); margin-bottom: 0.35rem; }
.msg--agent .msg__av { background: var(--gold-faint); border: 1px solid var(--gold-line); color: var(--gold-text); }
.msg--agent .msg__bubble { background: var(--graphite-2); border: 1px solid var(--graphite-line); color: var(--text-on-dark); }
.msg--me { flex-direction: row-reverse; margin-left: auto; text-align: right; }
.msg--me .msg__av { background: #14213022; border: 1px solid #2b3c4a; color: #9FC0D6; }
.msg--me .msg__bubble { background: #10161d; border: 1px solid #23323d; color: var(--text-on-dark); text-align: left; }
.reply { display: flex; gap: 0.8rem; align-items: flex-end; margin-top: 1.4rem; }
.reply .textarea { min-height: 54px; }

.kv { display: grid; gap: 1rem; }
.kv__item dt { font-family: var(--font-ui); font-size: var(--fs-xs); letter-spacing: 0.12em; text-transform: uppercase; color: var(--steel); margin-bottom: 0.35rem; }
.kv__item dd { color: var(--text-on-dark); font-size: var(--fs-small); }

/* ============================================================
   KNOWLEDGE BASE
   ============================================================ */
.kb-search { position: relative; margin-bottom: 2rem; max-width: 640px; }
.kb-search i { position: absolute; left: 1.1rem; top: 50%; transform: translateY(-50%); color: var(--gold-dim); }
.kb-search input { padding-left: 3rem; }
.kb-cats { display: grid; grid-template-columns: repeat(3, 1fr); gap: 1rem; margin-bottom: 2.5rem; }
.kb-cat { border: 1px solid var(--graphite-line); border-radius: var(--r-md); padding: 1.4rem; transition: border-color var(--dur), transform var(--dur); cursor: pointer; }
.kb-cat:hover { border-color: var(--gold-line); transform: translateY(-3px); }
.kb-cat i { color: var(--gold-dim); font-size: 1.4rem; }
.kb-cat h4 { font-family: var(--font-display); font-size: 1.25rem; color: var(--white); margin-top: 0.8rem; font-weight: var(--w-body); }
.kb-cat p { font-size: var(--fs-xs); color: var(--steel); margin-top: 0.3rem; }
@media (max-width: 820px){ .kb-cats { grid-template-columns: 1fr; } }
.kb-downloads { display: grid; gap: 0.6rem; }
.dl-row { display: flex; align-items: center; gap: 1rem; padding: 1rem 1.2rem; border: 1px solid var(--graphite-line); border-radius: var(--r-md); transition: border-color var(--dur); }
.dl-row:hover { border-color: var(--gold-line); }
.dl-row i { color: var(--gold-dim); }
.dl-row b { font-family: var(--font-display); font-weight: var(--w-body); color: var(--white); }
.dl-row span { font-size: var(--fs-xs); color: var(--steel); }
.dl-row .btn { margin-left: auto; }

/* Live chat bubble */
.chat-fab { position: fixed; right: 24px; bottom: 24px; z-index: 60; display: inline-flex; align-items: center; gap: 0.6rem; padding: 0.8rem 1.3rem; border-radius: var(--r-pill); background: var(--grad-gold); color: var(--vanta); font-family: var(--font-ui); font-weight: var(--w-medium); box-shadow: var(--shadow-md); }
.chat-fab i { font-size: 1.1rem; }

/* Mobile sidebar */
@media (max-width: 900px){
  .app { grid-template-columns: 1fr; }
  .sidebar { position: fixed; inset: 0 auto 0 0; width: 264px; transform: translateX(-100%); transition: transform var(--dur) var(--ease-in-out); z-index: 80; }
  .sidebar.is-open { transform: translateX(0); }
  .burger-side { display: grid; }
  .app-scrim { display: block; position: fixed; inset: 0; background: rgba(0,0,0,0.5); z-index: 70; opacity: 0; visibility: hidden; transition: opacity var(--dur); }
  .app-scrim.is-open { opacity: 1; visibility: visible; }
}

/* Uploaded logo (reversed for dark) in portal chrome */
.brand__logo { height: 44px; width: auto; display: block; }
.auth__brand .brand__logo { height: 58px; }
.sidebar__brand .brand__logo { height: 46px; }

/* Admin console — small action buttons + news row layout */
.btn--sm { padding: 0.45rem 0.95rem; font-size: var(--fs-xs); }
#ad-news-list .ticket-row { grid-template-columns: 120px 1fr auto auto auto; }
@media (max-width: 820px){ #ad-news-list .ticket-row { grid-template-columns: 1fr; } }